Has my purchase been made correctly?
After purchasing a product, you will receive an email confirming the purchase, informing you of the specific details of the transaction.
What is the shipping time?
The average shipping period for the entire Iberian Peninsula since the confirmation of the purchase is 24/48 hours.
Purchases made before 14:00 pm will arrive the next business day.
My order has arrived defective, what should I do?
No problem, in case you have received a defective product, you must contact us immediately and if possible as soon as possible after receiving the order. Once notified, the product will be collected from the buyer and a new order will be sent without additional costs to the customer.
Is there a guarantee? How long?
All our products have a manufacturing warranty of 2 years from the date of purchase.
Normal use and deterioration of the product, loss or theft are not covered by warranty. For all warranty claims and repair requests, you must keep the purchase receipt or invoice.
Cash back: how does it work?
The cash on delivery includes an extra charge of € 3 to be paid at the time of delivery of the package. No refund on international shipments.
I have reserved a product "SOLD OUT" or "PREORDER". When it reaches?
Due to the high turnover of our products, those reserved in "SOLD OUT" or "PREORDER" will reach customers as soon as stocks are replenished.
If, after one month from the purchase, the delivery has not been made, the money paid for the reservation will be returned to the consumer.
How to contact us?
If you still have any doubts, use the following contact link or send us an email to firstname.lastname@example.org.